1. Information We Collect
1.1 Information You Provide
We may collect:
- •Name, email address, wallet address, and account credentials
- •Identity verification information (where required)
- •Payment and billing information (processed via third-party providers)
- •Communications, support requests, and submissions
1.2 Information Collected Automatically
When you use the Services, we may collect:
- •IP address, device identifiers, browser type, and operating system
- •Usage data, logs, and analytics
- •Blockchain transaction hashes and public wallet activity
1.3 Information from Third Parties
We may receive information from:
- •Identity verification and compliance partners
- •Payment processors
- •Enterprise or operator partners
2. How We Use Information
We use personal data to:
- •Provide, operate, and improve the Services
- •Process transactions and authenticate users
- •Comply with legal and regulatory obligations
- •Prevent fraud, abuse, and security incidents
- •Support customer inquiries
- •Communicate updates, notices, and support responses
3. Legal Bases for Processing (GDPR)
Where GDPR applies, Ahoi processes personal data based on:
- •Performance of a contract
- •Legal obligations
- •Legitimate business interests
- •Consent, where required
4. Disclosure of Information
We may share personal data with:
- •Service providers and infrastructure partners
- •Compliance, identity verification, and payment partners
- •Professional advisors or regulators where required by law
We do not sell personal data.
5. Blockchain Transparency
Blockchain transactions are public by design. Information written to a blockchain may be publicly accessible and cannot be deleted or modified by Ahoi.
6. Data Retention
We retain personal data only as long as necessary for:
- •Service provision
- •Legal and regulatory compliance
- •Dispute resolution and enforcement
7. Security Measures
Ahoi implements administrative, technical, and organizational safeguards to protect personal data. However, no system is completely secure.
8. International Data Transfers
Personal data may be transferred to and processed in countries outside your jurisdiction, including the United States. Appropriate safeguards are applied where required.
9. Your Rights
Depending on your jurisdiction, you may have rights to:
- •Access, correct, or delete personal data
- •Restrict or object to processing
- •Data portability
- •Withdraw consent
Requests may be submitted to: privacy@ahoi.io
10. Children’s Privacy
The Services are not directed to individuals under 18. Ahoi does not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Services constitutes acceptance of the updated Policy.
12. Contact Information
Ahoi Labs Inc.
251 Little Falls Drive
Wilmington, Delaware 19808
Email: privacy@ahoi.xyz